Capture
Answer in your company name
We screen new customers, collect complete job details, identify urgency using your protocol, and create organized requests and notes.
Edmonton trades service coordination
Your office, without the full-time overhead.
TradeDesk answers customers, books work, coordinates technicians, and follows up on estimates for growing trades companies. You stay in the field; we keep the service desk moving.
Business-hours coverage · Monday–Friday · Mountain Time
Human judgment included
More than call answering. Real scheduling, dispatch, and follow-through.
What you can expect from day one
Your name, your rules
Every call follows an approved greeting, service territory, authority limit, and escalation tree.
Clean daily handoffs
Job notes, schedule changes, urgent issues, and pending follow-ups stay visible to your team.
Clear monthly usage
Know where call minutes and administrative time went—without vague VA timesheets.
A working service desk
From the first ring to the final follow-up.
TradeDesk handles the office workflow that interrupts owners and slows field teams—inside Jobber or your existing field-service platform.
Coordinate
Keep the schedule practical
We schedule and reschedule appointments, dispatch technicians according to skills and territory, and send confirmations and arrival updates.
Follow through
Close the communication gaps
We monitor shared email and text, follow up after service, revisit outstanding estimates, and request reviews at the right moment.
Report
See what happened each week
Lead, booking, estimate, and follow-up reporting turns office activity into a useful operational view—not another inbox to inspect.
Straightforward retainers
Coverage sized to your crew.
Suggested Canadian-dollar pricing before GST. Final scope is confirmed after a workflow review.
Call Capture
Solo operators and very small crews
$795 / month
200 inbound connected minutes, message handling, and basic Jobber request entry.
Best fit for growing crews
Service Desk
2–5 field employees
$1,695 / month
400 inbound minutes, 10 admin and dispatch hours, scheduling, and basic follow-up.
Dispatch Partner
4–10 field employees
$3,250 / month
750 inbound minutes, 25 admin hours, active dispatching, and estimate and service follow-up.
Dedicated Coordinator
Near-dedicated operational support
$5,500–$7,500 / month
Approximately 100–140 productive hours, priority coverage, and tailored reporting.
Onboarding: $750–$1,500. Includes scripts, escalation rules, scheduling logic, Jobber permissions, and test dispatches. Complex operations are scoped separately.
Discuss your volumeTake the office off your tool belt
Stop answering every call from the field.
Tell us how your calls, schedule, and Jobber workflow operate today. We’ll recommend a practical starting package and map the handoff.